Refund policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must remain unused, in their original condition, and include original packaging and proof of purchase.
Starting a Return
To request a return, contact us at:
support@manulta.com
If approved, we’ll provide return instructions and the appropriate return address.
Items sent back without prior approval will not be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order details and clear photos of the issue. We’ll review the situation and make it right.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods
- Personalized or custom products
- Personal care items
- Gift cards
- Final sale items
If you’re unsure whether your item qualifies, contact us before initiating a return.
Exchanges
To receive a different item, we recommend placing a new order after your return has been approved.
European Union Orders
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, in accordance with applicable consumer protection laws.
Returned items must remain unused and in their original condition.
Refunds
Once your return has been received and inspected, we’ll notify you regarding approval status.
Approved refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your financial institution.
If more than 15 business days have passed since your refund was approved, contact:
support@manulta.com