FAQ

Contact

How can I contact Manulta?

For any inquiries, contact us at support@manulta.com.

 

Shipping

Where do you ship?

We ship worldwide.

Where do orders ship from?

Orders are fulfilled through our international logistics network, with primary dispatch from Hong Kong.

How long does shipping take?

Orders typically arrive within 2–4 weeks, depending on your location and demand.

 

Orders

Can I change or cancel my order?

Requests must be submitted within 12 hours of placing your order. After this window, orders are processed and can no longer be modified.
If needed, you may return the item once it has been delivered.

When is my order processed?

Orders are processed within 1–3 business days, Monday through Friday.

 

Payments

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express.

 

Returns & Refunds

How do I return an item?

To initiate a return, contact support@manulta.com.

What if my item arrives damaged or incorrect?

If there is an issue with your order, contact us with your order number and clear photos of the item. We’ll review and resolve the issue promptly.

What if my order doesn’t arrive?

If your order has not arrived within 30 days of shipment, you are eligible for a full refund.

When will I receive my refund?

Refunds are issued to your original payment method and typically process within 7–10 business days, depending on your bank.

 

Customs & Taxes

Will I be charged customs fees or taxes?
Orders may be subject to import duties or taxes upon arrival, depending on your country’s regulations.
These charges are determined by local customs authorities and are the responsibility of the customer.

 

Still have a question?
Contact us at support@manulta.com